Frequently asked questions
You can find answers to the frequently asked questions here.
| Q: I can't find registration form here. Where can I register? |
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| A: Web registration form is here. You can too register directly using your client. |
| Q: SSL certificate is self-signed. Where is fingerprint? |
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| A: No, it's not self-signed. Signed by Let's encrypt CA. It's not possible publish for all our domains every 90 days new fingerprints, sorry. |
| Q: When I log in, a window to update my personal details appears. How can I solve it? |
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| A: You are most likely trying to save too large photo into your profile. Try to resize your photo to less than 60KB. |
| Q: We have a restrictive firewall in our company/network and I can not connect. |
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| A: Try to manually specifiy server/host address to conn443.jabb.im and the port to 443. Leave the server name the same. |
| Q: What to do in order to avoid complications in case I lose my password? |
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| A: Fill a working email in your profile. Send a new password to the email address entered in the business card is easy. |
| Q: How do I change my password? |
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| A: In your favorite client, web form for changing your password is here. |
| Q: What should I do, if I forget the password anyway? |
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| A: Use the Support button at the bottom right on this webpage and try to send us e.g. at least three contacts you have in your account. If you send a screenshot with the history of communication, it will be great. |
| Q: There is not the answer to my question, what should I do? |
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| A: Use the online support chat or visit us in the MUC conference jabber@chat.jabb.im. |
