Frequently asked questions

You can find answers to the frequently asked questions here.

Q: I can't find registration form here. Where can I register?
A: Web registration form is here. You can too register directly using your client.
Q: Using SSL, I get invalid certificate error. What can I do?
A: Unfortunately it is not possible to have a unique certificate for each domain because of SSL protocol limitation. We recommend you to set your client to ignore SSL warnings.
Q: SSL certificate is self-signed. Where is fingerprint?
A: No, it's not self-signed. Our certificate authority is cacert.org. Root certificate is here.
Q: When I log in, a window to update my personal details appears. How can I solve it?
A: You are most likely trying to save too large photo into your profile. Try to resize your photo to less than 60KB.
Q: We have a restrictive firewall in our company/network and I can not connect.
A: Try to manually specifiy server/host address to conn443.netlab.cz and the port to 443. Leave the server name the same.
Q: What to do in order to avoid complications in case I lose my password?
A: Fill a working email in your profile. We are working on password recovery service.
Q: What should I do, if I forget the password anyway?
A: Use the fault report form a try to send us e.g. at least three contacts you have in your account.
Q: There is not the answer to my question, what should I do?
A: Use the online support chat or visit us in the MUC conference jabber@conf.netlab.cz.

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